Module 5: Tackling service and system changes

Course Overview

Making communication genuinely inclusive often takes more than individual skills — it requires changes to services and systems. This module looks at how to identify communication barriers within a service, plan practical changes, and embed inclusive communication into everyday practice and policy.

This module is made up of 3 topics. Work through them to complete your learning.

Course Content

Module 5: Introduction
Module 5: 1 Supporting service & systems-level change
Module 5: 2 Evidence-informed workplace strategies
Module 5: 3 Outcomes