Module 3
Using the OSTRICH tool in a healthcare service
Module 3: The OSTRICH Tool introduces the Observation Tool and Resource for Inclusive Communication in Healthcare (OSTRICH) — an environmental assessment that any health worker can complete, whatever their role.
You’ll learn how the tool was developed, what its three domains capture, and how to follow the patient journey through a service to identify communication strengths and gaps.
Through worked scenarios — parking information, wayfinding and a reception-desk interaction — you’ll practise applying the tool, gathering consumer and healthcare worker feedback, and turning findings into an action plan.
What you’ll learn
- Introducing the OSTRICH
- Exploring the tool
- Consumer and healthcare worker voices
- Applying the OSTRICH
- Seeing a completed OSTRICH
- Developing an action plan
Resources
The complete module is available to download so you can review it on your own time. Save it to your device, revisit sections as often as you like, and work through the material at a pace that fits your schedule. The downloadable version contains the same content as the online module.
Quick Bites Quiz — Module 3: Communication for Safe Care
Tests your knowledge of inclusive, accessible communication in healthcare with this quick, interactive quiz. In just a few multiple-choice questions, check your understanding of key concepts — including the OSTRICH framework.