Module 5
Tackling service and systems changes
Module 5: Tackling Service and System Changes explores how healthcare services and teams can improve communication accessibility for people with communication support needs.
It covers practical approaches to service and systems-level change — including service selection, redesigning intake and triage processes, and co-designed communication tools — alongside evidence-informed strategies for building psychologically safe, collaborative healthcare teams.
The module closes with real-world outcomes, from staff training and workforce capacity-building to measurable improvements in communication access for consumers and carers.
What you’ll learn
- Supporting Service & Systems-Level Change
- Evidence-Informed Strategies for Healthcare Workers and Teams in Supporting People with Communication Support Needs (PwCSN)
Resources
The complete module is available to download so you can review it on your own time. Save it to your device, revisit sections as often as you like, and work through the material at a pace that fits your schedule. The downloadable version contains the same content as the online module.