Online Toolkit
Communication For Safe Care
We are making healthcare services more accessible for people with communication support needs. We are working with Health Care Workers and people with communication support needs to co-design solutions to existing barriers.
We’ll point you to the resources most relevant to you.
Which best describes you?
We’ll point you to the resources most relevant to you.
Person with communication support needs
Build skills, know your rights, and help shape better care.
Family member or carer
Support your loved one's care with practical resources.
Healthcare professional
Build inclusive skills and use the OSTRICH tool in practice.
Our Goal
Improving healthcare access for people with communication support needs.
Co-designed improvements
Solutions built with consumers and staff.
Systematic change
Embedded in everyday practice standards.
Better communication access
Triage, visual aids and training in place.
Enhanced staff capacity
Targeted training builds confidence.
Supported consumers & carers
Safer, more inclusive care experience.
Future workforce
24 structured student placements.
Online Toolkit
Explore the six modules
01
Essential skills for inclusive communication
Inclusive communication, Teach-back resources, Easy-read resources
02
Inclusive communication training packages
6-minute training, 2 hour training, training evaluation surveys.
03
Using the OSTRICH tool in a healthcare service
What is the OSTRICH? Why was it developed? How to use it?
04
Communication inclusive co-design
Co-design frameworks, accessible resources for co-design participation.
05
Tackling service and systems changes
Service innovation, championing communication, and inclusive work culture.
06
Supporting student placement in healthcare
Student placement model, student reflections.