Module 1
Essential skills for inclusive communication
Module 1: Essential Skills for Inclusive Communication is an introduction to communicating safely and inclusively with patients who have communication support needs.
This module defines core terminology, explains why inclusive communication matters in healthcare, and introduces four practical skills — including how to be a good communication partner — that staff can use straight away to support patients with disability, sensory needs, or language barriers.
What you’ll learn
- Co-design frameworks
- Accessible resources for co-design participation
Resources
The complete module is available to download so you can review it on your own time. Save it to your device, revisit sections as often as you like, and work through the material at a pace that fits your schedule. The downloadable version contains the same content as the online module.