Modules
Explore practical, evidence-based training designed for the people who live, care, and work within healthcare communication every day. Choose the pathway that fits you and start building the skills to make care safer and more inclusive.
Which best describes you?
We’ll point you to the resources most relevant to you.
Person with communication support needs
Build skills, know your rights, and help shape better care.
Family member or carer
Support your loved one's care with practical resources.
Healthcare professional
Build inclusive skills and use the OSTRICH tool in practice.
01
Essential skills for inclusive communication
Inclusive communication, Teach-back resources, Easy-read resources
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What you'll learn
- Inclusive communication
- Teach-back resources
- Easy-read resources
02
Inclusive communication training packages
6-minute training, 2 hour training, training evaluation surveys.
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What you'll learn
- 6-minute training
- 2 hour training
- Evaluation surveys
03
Using the OSTRICH tool in a healthcare service
What is the OSTRICH? Why was it developed? How to use it?
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What you'll learn
- What is the Observation Tool and Resource for Inclusive Communication in Healthcare (OSTRICH)
- Why was the OSTRICH developed?
- How to use the OSTRICH
04
Communication inclusive co-design
Co-design frameworks, accessible resources for co-design participation.
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What you'll learn
- Co-design frameworks
- Accessible resources for co-design participation
05
Tackling service and systems changes
Service innovation, championing communication, and inclusive work culture.
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What you'll learn
- Making changes in services
- Championing inclusive communication
- Cultural workplace changes
06
Supporting student placement in healthcare
Student placement model, student reflections.
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What you'll learn
- Student placement model
- Student reflections
Our Goal
Improving healthcare access for people with communication support needs.
Co-designed improvements
Solutions built with consumers and staff.
Systematic change
Embedded in everyday practice standards.
Better communication access
Triage, visual aids and training in place.
Enhanced staff capacity
Targeted training builds confidence.
Supported consumers & carers
Safer, more inclusive care experience.
Future workforce
24 structured student placements.